Refund policy

Returns & Refunds

We want you to be happy with your Resivve order. As a business based in Germany, we follow EU consumer protection law, which gives you a 14-day right of withdrawal on every order — details below.

Right of Withdrawal (EU/EEA customers)

You have the right to withdraw from your purchase within 14 days of receiving your item, for any reason and without justification. To exercise this right, you must inform us of your decision by a clear statement (e.g. an email to info@resivve.com). Simply sending the item back within this period, together with a clear statement of withdrawal, is also sufficient.

You do not need the item to be unworn, unused, or in its original packaging to exercise this right — however, if the item shows signs of use beyond what's necessary to check its nature and function, we may deduct a reasonable amount for any loss in value from your refund.

If you withdraw from this contract, you have 14 days from the date you notify us of your withdrawal to send the item back to us. We'd appreciate it if you let us know at info@resivve.com beforehand, so we can process your return smoothly — though this isn't a requirement for exercising your right of withdrawal.

Return address:
Resivve
Andrei Musatov
Gaildorferstraße 59
74564 Crailsheim
Germany

Return shipping

You are responsible for the cost of returning the item to us. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit back to us.

Damages and issues

Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, contact us immediately at info@resivve.com so we can resolve this for you at no cost to you.

Exceptions

The right of withdrawal does not apply to items made to your specifications or clearly personalized, or to goods that are not suitable for return for reasons of health protection or hygiene if unsealed after delivery. We currently don't sell any such items, but this exception will apply if we introduce them in the future.

Refunds

If you withdraw from your purchase, we will refund all payments received from you, including the standard delivery cost of your original order (excluding any extra cost if you chose a more expensive delivery method than our standard option). We will issue this refund using the same payment method you used for the original transaction, unless you expressly agree otherwise, and you will not incur any fees for this refund.

We may withhold the refund until we have received the returned goods back, or until you have provided proof of having sent them back, whichever is earlier.

We will process your refund without undue delay, and in any case no later than 14 days from the day we receive the goods back (or, if earlier, the day you provide proof of return shipment). Please note it may take a few additional business days for your bank or payment provider to display the refund.

Exchanges

The quickest way to get a different color or item is to return your original item for a refund and place a new order separately once your return has been accepted.